We can help
Answers for the little questions.
Browse common guidance below. For a ride-specific question, the app and support team have the context to help you faster.
Frequently asked
How do I start a ride?
Use the app to find, scan, and unlock an available vehicle.
Open the Breezu app, choose a nearby vehicle, and check its battery level.
Scan the QR code on the vehicle and review the fare estimate. Tap unlock only when you are ready to ride.
How do I end a ride?
Park responsibly, close the lock, and wait for confirmation.
Move to a marked parking area shown in the app. Keep ramps, entrances, crossings, and tactile paths clear.
Close the lock and wait for the app to confirm that the ride has ended before walking away.
I need help with a payment
Receipts and payment issues can be reviewed from your ride history.
Open the ride in your history and check the fare breakdown. If something does not look right, contact support with the ride reference.
Never share an OTP, password, or full payment credential with support.
How do I report a safety issue?
Contact support promptly for a damaged vehicle or unsafe parking.
If you are in immediate danger, contact local emergency services first.
For a vehicle issue, stop riding when safe and send the vehicle ID, location, and a short description to support.
More support
Still stuck?
Have your ride reference or vehicle ID ready. Never share your password, OTP, or full payment credentials.
Ready when you are
The fastest answers are in the app.
Open your ride history or start a support conversation with the right context.